Customer Service Excellence
- Duration: 1
- Cost: £155 per delegate plus VAT
- Ref: SPCust1
Delivering excellent customer service is a highly successful business strategy - it creates a winning situation for customers, staff and organisations. Our customer service training is designed to ensure individuals are equipped with the skills and behaviours necessary to help organisations deliver excellent customer service at all levels within the organisation, whilst increasing customer loyalty and retention.
Who is it for?
All customer-facing, technical and support staff, managers and team leaders who support or work with either internal or external customers. This course is suitable for all sectors and organisations.
What is it about?
This lively workshop aims to deliver greater confidence when dealing with all types of customer transactions. It provides delegates with the tools, techniques, skills and motivation to deliver excellent customer service using stimulating presentation, plenty of practical group activity, essential tips and opportunites for planning service improvement back at work.
Why is excellent customer service so important
What do your customers need and what do they expect
Key elements of customer service excellence
How to create a positive impression on your customers and enhance the image of your organisation
Appropriate behaviours and language in different customer service situations
Opportunities to promote your organisation and boost business
Service recovery - what to do when things go wrong
Review of learning and planning for improvement
What will I get out of it?
- Improved communication skills to create a positive impression
- Confidence to deal effectively with difficult situations and exceed customer expectations
- Understanding how to build repeat business and opportunities to increase business
- An action plan for making customer service improvements back at work